Shared Support Model
Our Shared Support Model encompasses all the processes, tools, and services required to effectively support and optimize your IT landscape—both today and in the future. By leveraging shared services, organizations gain the flexibility to convert fixed operational costs into variable expenses, enabling smarter financial management and scalability.
We infuse continuous innovation and best practices into your environment—often areas that internal teams may not have the time or capacity to focus on. With a strong performance-driven culture, we help you shift attention from traditional operational challenges to critical business KPIs that drive growth and competitive advantage.
- Access to a highly skilled talent pool with the right expertise for your business needs
- Faster resolution and improved efficiency through domain specialists and certified professionals
- Enhanced customer experience with streamlined processes and proactive service delivery
- Reliable and scalable support methodology aligned to business outcomes
- Reduction in operational overheads and improved productivity
How We Add Value
Our Shared Support approach enables your team to focus on strategic business priorities while we manage technology performance, service excellence, and continuous improvement.
Virtual Support Service:
IDESLABS delivers comprehensive product and technical support services designed to overcome the challenges of implementing best-in-class support frameworks. Our innovative approach, combined with skilled resources and proven processes, enables organizations to operate efficiently while maintaining continuous service excellence.
We have a dedicated team for customer service, technical assistance, and helpdesk management, offering seamless support that empowers clients to free up operational time, maximize productivity, and focus on business-critical initiatives.
- Fast, reliable, and flexible support services
- High-quality customer care & proactive service delivery
- Skilled technical experts with strong customer support capabilitie>
- Support availability: 1-hour quick assistance for a period of 3 months
- Cost-effective and scalable virtual service model
- Improved response time & faster issue resolution
Key Differentiators
Our Virtual Support Services ensure smooth operations and help clients maintain optimal system performance without the need for extensive in-house resources.
Why Us?
Our Shared Services Model enables organizations to reduce operational costs, enhance service quality, and increase efficiency. With a highly skilled expert team managing critical business and IT functions, we ensure improved performance and superior customer satisfaction. Our clients consistently experience stronger governance, better agility, and empowered business capability.
- Reduce overall cost of ownership through optimized operational models
- Access skilled and flexible teams based on your evolving business needs
- Leverage industry best practices & standardized frameworks
- Technical support designed for exceptional user experience
- Predefined templates, accelerators & reusable components for faster deployment
- Clear performance insights with periodic metrics reporting for governance and visibility
- Drive operational efficiency and process excellence
- Improve system performance and business continuity
- Modernize and optimize the SAP landscape
- Enhance operational efficiency & process excellence
- Improve system performance & ensure business continuity
- Modernize, optimize, and innovate across the SAP environment
Key Advantages of Partnering with IDESLABS
SAP Services Excellence
Through our comprehensive SAP services, we bring deep functional and technical expertise to support and enhance your core SAP environments. We help customers simplify, standardize, and automate critical business processes to improve productivity while achieving lower cost per transaction and ensuring compliance with service level agreements (SLAs).
Our SAP support enables organizations to:
Through our SAP services we bring deep expertise to support the core SAP functions. We enable customer to simplify, standardize, and automate key business processes to meet service level agreements at a lower cost per transaction.
Pricing of Technical Support:
| COURSE | PRICE |
| DEVOPS TECHNICAL SUPPORT | 40000 INR |
| SELENIUM TESTING SUPPORT | 35000 INR |
| MULESOFT SUPPORT | 45000 INR |
| CYBERARK SUPPORT | 50000 INR |
If you can't find the IT On-Job Support what you're looking for, please contact Virtual Support Services and we'll support you and design the schedule just for you.
We have consultants available for all IT Technologies; Our Consultants will provide Technical assistance at your jobs. We have been serving many employees and consulting companies in USA and other countries from last 6 years.
Our Support services are now growing to provide lower costs, higher quality, which leverages business growth. Virtual Support Services has been a pioneer in providing the job support and shared services to the organizations to scale up their operations.
We are one of kind firm with all in one solution for your business that helps the client address both short term challenges as well as long term value creation. With our best in class business modules i.e, consulting program and support services model and we support all aspects of your business.
Application Support Services
Technology is transforming business and customers are looking to improve efficiency and value in application support while business processes are changing. There is a pressing need for maintaining the application’s constant availability, agility, reduced cost and ensured end-user satisfaction. IDESLABS application support team can provideL1, L2 and L3 support for business application and across different time zone. Our support team has in-depth knowledge of the product they are going to support.This is ensured by in-depth classroom training, access to knowledge base and on the job training. We provide regular assessment, continuous improvements, efficient optimization and automation of application and we also support application migration.
Application Support Services- In-house IT team is free to focus on core competency while we take care of your application
- Improvement in service response and resolution time
- Our minor enhancement services help smooth introduction and release of upgrades to end-user
Application Management Services
Our holistic AMS portfolio provides a solution that focuses on delivering strategic business outcome by helping clients fully maximize the value of their application. IDESLABS provides full lifecycle support for business application. AMS services cover all three aspects of the application lifecycle ie Application lifecycle management, application portfolio management, and application performance management. Our proven process and methodology help the client keep their application run smoothly and add value to the business.
Our AMS services have 5 phases:- Assesment
- Transition
- Process transformation
- Technology transformation
- Business transformation
IDESLABS Incident Management Process:
- Client/end user logs in an issue . Our shared support team captures complete information about the issue in standard templates .
- The incident will be categorized so that it can be directed to the right agent or group.
- Incident is also prioritize based on service level agreements(SLA ) and business critical issues.
- Help desk team does initial investigation and diagnosis and sends resolution to end user. If resolution is not available immediately, they escalate the incident to level 2 and level 3 team.
- Help desk team does initial investigation and diagnosis and sends resolution to end user. If resolution is not available immediately, they escalate the incident to level 2 and level 3 team.